I am so delighted with the attentive professionalism with which the American Plumbing staff approached our confusing problem of our heat going off in a seemingly unpredictable pattern. Since I have an ill family member, the promptness with which the staff responded to my calls, even over the New Year’s weekend, was remarkable. I appreciate that your staff did not flee in frustration, but rather stuck with the issue, with genuine concern, until it became clear how to remedy it. Your staff is not only competent, but very congenial. I am also grateful for the fairness in the billing. You will always be my go to plumbing company.
Sally J – Hollis NH
As always, since we started using your company, awesome service, two thumbs up! Your guys are so polite, helpful and efficient. The suggestion made a couple of years ago, using the netting that comes on our Thanksgiving Turkey to cover the air intake pipe for the furnace has worked great! No more leaves found in our furnace when your guys come to service the furnace, so glad we changed companies. With the company we previously had, I think my husband dreaded coming home and hearing me rant and rave about the “just don’t care” attitude of the service tech and trying to constantly sell us stuff we didn’t need. You go above and beyond, like a few years ago when you installed our new kitchen sink, added much needed shut off valves (in case of emergencies) and put in our new faucet. Had to play carpenter to get the sink in but you got it done and it was noticed that the drain pipe was cracked, who knows what kind of problems that could have created in the future! Your people always have your customers in mind. I work in customer service so I understand how important it is and how little effort it can sometimes take to make a somewhat satisfied customer into an extremely happy customer.
Regards from your Happy customers,
Julie & Ken in Merrimack
Ken Nollet to American Plumbing Heating & Cooling LLC
September 27 at 6:52pm ·
I had a plumbing job and went thru 11, ELEVEN plumbers trying to find one willing to do the work. I came across American and not only did they do it but they did an amazing job., Exactly on time, did the job quick but also made sure everything was working, cleaned up after the job, could not be more happy and already plan on having them do more work if you need a plumber CALL THEM NOW, best there is!
Jim, Wanted to take the time to send an email regarding my water heater replacement yesterday. I have worked with several plumbers throughout the years, and I was beyond impressed with your guys that came over yesterday. They were knowledgeable and polite, and extremely efficient- I was very pleasantly surprised to have what I considered a big job to be finished in hours! Although the job was bigger than I had originally anticipated, your price was very fair, and I appreciated that your guys did not try and sell me anything additional that didn’t need to be fixed. Overall, this was the best experience I’ve ever had with a repair in my home. I’ve already recommended your company to a friend, and will continue to do so, and will use American Generations for all my plumbing needs in the future for my various homes in the area. I rarely take the time to write emails like this, but I felt your company really went above and beyond. Again, thank you for all your help. Regards, Liz Nolin
Hi Jim, I just wanted send you an email letting you know how happy I was about the service we received yesterday. Not only were Mike and Jim very courteous and professional, Mike was very knowledgeable and answered all our question. My son goes to school with one of your employees Derek and suggested I use your company. I am very happy I did and will recommend your company in the future. Thank you!
I would like to take a moment to express my appreciation for Jim Swalgen at American Generations Plumb&Heat. When we bought our home in Manch, we had some plumbing issues. I met Jim in my BNI group; I asked Jim if he would come over to help us decide what needed to be done/fixed first. There was not anything major as far as we new when we moved in. Jim agreed to come to evaluate. Jim gave me a favorable estimate on things that needed to be done in the order of necessity. Mike came over to do the work in a timely efficient manor. Mike was very nice, polite and professional. All went well and the quality of work was outstanding!!
A year later in February at 6a.m; both my husband & I woke up to a cold house. I immediately called Jim; whom answered his phone. He was awake and ready to solve the problem. Jim asked his heating assistant Mike to come over to check things out. Mike was at my house before 8:30 a.m. ready to work to fix the problem. A job well done. Mike was more than professional explaining all that needed to be done. It was a bit scarey as the pipes were clogged and needed to be replaced; this was done very efficiently & professionally.
Thank you Jim; you will be called again as we need you and would always welcome you & your team into our home.
Thank you Jim!
Jim, I want to thank you for all your help. I have always been satisfied with the service I received from Rainmaker Irrigation, which is why I turned to American Generations Plumbing and Heating when I have had plumbing problems or needed oil burner service. I am now a huge fan of American Generations and will not hesitate to tell/recommend you to family and friends.
Your policy of fair and friendly customer service is outstanding and, unfortunately the exception rather than the rule. I will gladly pay for the parts you ordered and I appreciate the fact that you will not charge for the labor. Mike is a real asset to your company. He was always courteous, friendly and went out of his way in providing detailed information about what he thought the problem was, what the solution was and what he would do next. This was a long ordeal but you guys stuck with it and did it with such professionalism that you have earned a life-long customer.
Installed new toilet and installed new bathroom sink.
Excellent in a respects, they will get all my future plumbing work
Installed a new furnace and gas water heater. Also piped the gas line to my standby electrical generator. Job was done on time and the price was more than competitive. This a truly professional firm. I have already recommended them to several friends. I also prefer to do business with local companies, and American Generations is one of the best I have ever used.
Nicest guys you could have in your home. They repaired my boiler same day so my pipes wouldn’t freeze. I think they are father and son? prices were reasonable but the trust & honesty is what I liked most. Please use me for any referrals to your customers.
Just a quick note to express my thanks for your prompt attention on Friday after the EPD performed their inspection…. I have been in the shoe retail business for the majority of my work career and I know that customer service is one area where you can set yourself apart from your competition… your service has been excellent and appreciated…please feel free to use me for a reference should the need ever arise… enjoy your day
We’ve never really had a plumber we can count on so we certainly appreciate your follow through. We don’t find this often in the Trades Man Industry…Returning phone calls, being here when you say you’ll be here, credit card option, etc.. You’re top notch and I know Nate thinks so too.
So be looking to hear from him for more work.
This one is a rare find. I called for a quote on replacement of our hot water heater. Indirect fired unit, running off our oil furnace. Left a message, my call was returned in 15 minutes, by a courteous, friendly, and professional guy. I had the model numbers I needed from a previous quote, so he called his suppliers and called me back in another 15 minutes with a number for each option. I hired him on the spot based on his price being almost a thousand dollars lower than his competition. And he was NOT competing against Heritage. He arrived promptly on the day we agreed, did the work quickly, efficiently, professionally, and with high quality. It turns out he misspoke and quoted me a price that was a little lower than he intended, but honored his quote with no protest of any kind. Like I said, this one is rare. Even if he’s higher than your other quotes, you’d do well to do business here. He’s earned a customer for life.